FAQ

Questions,
answered.

Can't find what you're looking for? Email hello@dashnamibia.com — a human replies.

Using DASH

Where does DASH operate?

We're live in Windhoek, covering the greater city area. New towns are on the roadmap — follow our News page and social channels for launch announcements.

How is the delivery price calculated?

Pricing is distance-based with a base fare per vehicle class, plus a surcharge for heavy items. You always see the exact total in N$ before you confirm the order.

How do I pay?

Pay by card securely in the app, by eWallet or EFT bank transfer, or with cash to the driver on delivery.

What can I send?

Anything legal that fits the vehicle you choose — documents, food, parcels, appliances, furniture. Prohibited items include hazardous goods, weapons, and unlicensed animal transport.

Can I get a refund?

Yes — cancellations before a driver is matched are refunded in full, and failed or faulty deliveries are refunded or redelivered. See our Refund Policy for conditions and timelines.

Is my delivery insured?

Every delivery is tracked end-to-end and drivers are identity-verified. Goods-in-transit cover options are being finalised — contact support for high-value shipments.

Can the receiver track the delivery too?

Yes — every order has a shareable tracking code. Send it to the receiver and they can watch the delivery approach in real time.

Driving for DASH

How do I become a DASH driver?

Download the app, register as a driver, and upload your driver's licence, vehicle registration and roadworthy certificate. Our team reviews applications within days, and you start with 10 free deliveries.

How much do drivers earn?

Drivers keep 85% of every fare. The platform charges a 15% commission per completed delivery, funded from the driver's in-app wallet.

What vehicles can I drive?

Bike, sedan, bakkie, van or truck — any roadworthy vehicle with valid registration. Your vehicle class determines which orders you see.

When and how do I get paid?

Customers pay you directly (cash) or through the platform (eWallet/EFT), and your in-app wallet tracks everything with weekly earnings summaries.

Still curious?

The fastest way to understand DASH is to try it.